The Silo Hotel's F&B Floor Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay” .
MAIN DUTIES & RESPONSIBILITIES
- Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring the highest levels of guest satisfaction.
- Constant effective communication with Managers, Supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Operate POS (point of sale) and maintain security of system.
- Follow the correct cash up and management of bills and in room accounts, incl cash and credit card transactions.
- Prepare reports for Food & Beverage Manager.
- Manage Waiters, Bartenders and Runners by ensuring the smooth running of the Floor and that duties are carried out in a professional and timeous manner.
- Maintain excellent product knowledge.
- Prepare weekly staff rosters.
- Conduct service briefings.
- Ensure all Food & Beverage staff adhere to the ‘Company Code of Conduct’ and ‘Standard Operating Procedures’.
- Monitor all staff closely to identify any transgressions throughout service so that these can be addressed immediately and training needs updated.
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.
- Ongoing menu and beverage training as well as developing regular tests for training purposes.
- Monitor staff breaks and general time keeping.
REQUIREMENTS & QUALIFICATIONS
- Diploma in Hospitality Management is a specific advantage
- Minimum 3 years’ experience in a luxury hotel & restaurant environment in a Managerial role
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook and Teams
- Food & Beverage product knowledge
- Strong organizational skills and ability to multitask
- Ability to stay calm under pressure
- A willingness and passion to serve
- Presentable and well groomed
- Ability to work shifts, day and night, including weekends and holidays.
- Very strong ability to communicate, read and write in English is essential, additional languages are a plus
- A passion to learn, teach and drive improvement in employees
- International experience in a similar environment and travelling experience will be advantageous
- Own transport a plus
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
